Complimentary coronavirus cover for Finnair customers takes off

Finnair is offering complimentary COVID-19 insurance cover for customers departing from Finland for the first time.

Finnair Corona Cover, which launches today, provides extra protection and security for customers for all existing and new bookings, for travel departures between November 3, 2020 and March 31, 2021. 

The new insurance cover comes complimentary with all Finnair tickets booked through Finnair sales channels – including Finnair.com, the Finnair mobile app or via the airline’s customer service – for international travel originating from Finland, ensuring extra peace of mind for the airline’s customers. 

It means any customer who falls ill with coronavirus in their destination can claim for any coronavirus-related medical and quarantine expenses incurred in their destination. The cover supplements travellers’ own travel insurance. 

Tiina Tissari, Finnair Vice President, Customer Experience and Products, said: “It is important that Finnair customers feel they can travel safely as we recognise that travelling during the pandemic comes with new kinds of concerns and challenges. 

“To meet the needs of our customers during the COVID-19 outbreak, Finnair has introduced its complimentary Finnair Corona Cover. 

“Now Finnair customers can enjoy the peace of mind and additional security which comes from Finnair Corona Cover, including cover for medical and quarantine expenses should those insured with us become sick with coronavirus while travelling.” 

Finnair Corona Cover includes the following expenses for customers in their destination:  

• COVID-19 related medical expenses and medical repatriation up to €50,000, e.g. for a hospital stay or doctor visits

• The price of a coronavirus test, if the result is positive
• Additional quarantine costs, resulting from falling ill with coronavirus, up to €100 for a maximum of 14 days, which could cover additional overnight accommodation
• A new return flight back to Finland, if the original flight is missed due to illness related to coronavirus.

The cover is valid in all foreign destinations, with no excess fees. 

As well as including Finnair Corona Cover with all Finnair tickets booked from Finland, the cover is included also in Aurinkomatkat package trips and Finnair Holidays bookings, when the destination is outside Finland. 

Customers are advised to always contact Finnair’s insurance partner for a consultation and approval for any medical or other expenses, before using local services. Expenses will be settled directly with local service providers, provided each customer first contacts and is given approval from the insurance partner. This prevents customers from having to pay for the services themselves or carry any risk for the costs.  

The service is provided to Finnair customers, 24/7, with English-speaking customer service agents on hand to provide assistance.