Delta is taking steps to help customers and employees practice social distancing on the ground and in the air in keeping with current health-expert recommendations.
In the latest move to keep people safe during the COVID-19 pandemic, Delta is taking steps to help customers and employees practice social distancing on the ground and in the air in keeping with current health-expert recommendations.
Starting April 13 through May 31, the following temporary changes will go into effect to further promote a safe flying experience:
- Blocking middle seats in Main Cabin, Delta Comfort+ and Delta Premium Select across all flights. When booking your future seat selection via the Fly Delta App or online, middle seats will be shown as unavailable.
- Reducing the number of customers on each flight.
- Pausing automatic, advance Medallion Complimentary Upgrades. These will now be processed at the gate – still in priority order – to allow gate agents to determine how to best seat customers while considering social distancing and aircraft weight-and-balance restrictions.
- Customers who want to practice social distancing can explore options via the Fly Delta App or at delta.com. Customers who prefer to be seated directly next to travel companions and family members or needing additional assistance should contact Reservations ahead of travel or talk to a Delta agent upon arriving at the gate.
In addition to transforming cleanliness across aircraft and airports to deliver new Delta Clean standard for the long term, Delta people have already taken the following steps over the last few weeks to help customers practice social distancing:
- Streamlining food and beverage service on board all U.S. domestic and international flights to decrease touch points between customers and crew.
- Boarding customers 10 at a time, reminding them to add extra space as they board, and working with customers to find a new seat within their cabin if needed and as space allows.
- Connecting with customers onboard after the aircraft reaches 10,000 feet, to help them find a new seat while complying with weight-and-balance restrictions.
- Extending the ability to plan, re-book and travel for up to two years – giving Delta customers some extra breathing room for changes.
Safety requires that customers sit close to their assigned seat
An aircraft’s safe operation requires a balanced distribution of weight inside the cabin. To balance needs of aircraft weight and balance with the desire of customers to practice social distancing, customers will need to be seated within the same class of service and within three rows (in front or behind) of their assigned seat.