The airline has scooped the prize for Best Premium Economy Class numerous times since the awards began in 1999.
Air New Zealand General Manager Customer Experience Anita Hawthorne says the awards recognise the investment the airline has consistently put into its Premium Economy experience.
“We’ve really invested in our Premium Economy product and service, starting with our luxury leather armchair which offers more legroom and recline, through to our premium New Zealand wines and Kiwi-inspired cuisine, which we know our customers value.
“The award also reflects the hard work of our talented team of people who provide the unique Kiwi style of service we’ve become renowned for,” says Ms Hawthorne.
The airline was also recognised for its role in the design and day-to-day management of the Star Alliance Lounge in Los Angeles’ Tom Bradley International Terminal, which was voted Best Alliance Lounge for the fourth year in a row.
The Skytrax World Airline Awards are the global benchmark of airline excellence. The awards are determined annually through the Skytrax airline passenger satisfaction survey of more than 20 million passengers. The survey covers 335 airlines globally and measures passenger satisfaction across more than 40 key performance indicators of airline product and service including onboard seat comfort, food and service.
This post was published on 23 July 2018 22:55
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