Last night, Opiness presented fourteen Dutch service providers with a Best Service Award, a consumer award based solely on customer reviews. Transavia won the award in the Airline category, receiving a rating of 8.4 out of 10.
Wieke Vrielink, Lead Passenger Experience, comments,
We are proud that customers value our service so much. We invest greatly in our renowned hospitality on board, as well as a friendly customer service department. We respond personally to social media requests within the hour in order to provide customers with quick and helpful support. The valuable feedback we receive from customers from such sites as TripAdvisor encourages us to further improve our service level.
A good online platform, whether in the form of an app, chat or social media service, that lets you easily contact a company is essential and not only attracts customers but keeps them coming back.