Royal Schiphol Group and KLM have launched a joint evaluation into the recent operational disruptions caused by extreme winter weather, appointing international consultancy Oliver Wyman to support the process.
The review will assess how effectively operational and communication processes functioned during the disruptions, with a focus on runway and apron capacity, de-icing operations, passenger communication, collaboration across the aviation ecosystem and safety. The objective is to identify concrete improvement opportunities to strengthen resilience, operational performance and the passenger experience during severe weather conditions.
The conclusions and recommendations from the evaluation are expected to be delivered to the Dutch Ministry of Infrastructure and Water Management by the end of March.