KLM to redesign intercontinental service and cabin layout with more seats from 2027

KLM Royal Dutch Airlines has unveiled plans to introduce a new service concept across its intercontinental fleet, focusing on more personal interaction with passengers while also increasing seat capacity. The changes will be implemented starting in 2027.

In World Business Class, KLM will debut new tableware designed by Dutch designer Marcel Wanders, featuring crystal, bone china, and stainless steel. The airline is also considering refreshed menu presentations and dishes.

In Economy Class, the carrier will streamline meal service to speed up hot food delivery and create more opportunities for crew–passenger interaction. A welcome drink will be reintroduced as part of this shift.

At the same time, KLM will reconfigure its long-haul Boeing fleet. By reducing trolley space and optimising cabin layouts, the airline will expand Premium Comfort Class to up to 40 seats per aircraft, add more seats in Economy, and install two additional Business Class seats on the Boeing 787-9.

KLM says the move responds to high demand for Premium Comfort and growing passenger interest in more personalised service. According to EVP Inflight Services Paul Terstegge, the changes “make optimal use of space on board while investing in a more modern product with more room for personal contact.”

The redesigned service and layouts will be tested in the coming months before being fully implemented.