The fact that customers appreciate our efforts is not only expressed in our improved customer satisfaction rating, but also in the increasing number of passengers we carried, which exceeded 30 million for the first time this year. A great milestone. In 2016, we added a total of 14 new destinations to our network. Thus further expanding our market position.
During the first week of this year, KLM was named Europe’s safest airline by the German body Jet Airliner Crash Data Evaluation Centre (JACDEC), and ranked 5th worldwide.
Elsewhere, the 2016 Punctuality Report issued by OAG concluded that KLM had the best on-time performance among European airlines, ranking 3rd worldwide.
At KLM Cargo traffic was down 9.8% and capacity down 8.3%. We saw a slight improvement in December, which may be a sign that the tide is changing.
(*) The joint Air France KLM Traffic Results of December 2016 can be found in the download box hereunder