KLM achieved good results in 2016. Our results are improving, we are reducing costs, there is more leverage for investment and customer satisfaction is rising. In short, KLM has regained its enterprising spirit! What’s more, everyone at KLM benefits from better results through the improved profit-sharing scheme. But KLM needs to keep going. Ticket prices are falling due to lower fuel prices and overcapacity. And competition remains fierce. We are lagging behind our competitors in terms of both cost levels and yield. In order to continue growing, we therefore need to pursue our efforts to further raise productivity and cut costs in 2017 as well. This will enable us to increase investment levels in line with our objectives and our ambition of becoming the most customer-centric, innovative and efficient network carrier in Europe. Pieter Elbers – KLM President & CEO
This post was published on 16 February 2017 09:22
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