In case of flight cancellations made by Air France or KLM, customers will be able to choose between rebooking, a voucher or a cash refund whatever the cancellation date of their flight. Customers who already received a voucher and wish to opt for a cash refund, can do so.
The voucher policy will stay in place.
In view of the magnitude of this crisis and the number of cancellations, it will take longer than usual to process the transactions. For more information please visit airfrance.com or klm.com.
Air France and KLM fully realise that these exceptional circumstances also have an impact on our customers and we thank them profoundly for all their patience and understanding.
Amstelveen, 11 June 2020
This post was published on 11 June 2020 21:51
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