Air France is fully mobilized in dealing with the local emergency situation caused by hurricane IRMA.
The operational teams are closely monitoring the situation and are adapting the flight schedule to ensure flights are operated in complete safety.
The commercial teams are making every effort to support and assist our customers. Commercial measures allowing customers to reschedule their trip at no extra expense or obtain a travel voucher for flights to and from the region have been introduced. Moreover, a special one-way fare from Pointe-à-Pitre to mainland France starting from €264 including tax for a direct flight and €296 including tax via Cayenne is being offered to customers.
All flights departing from and arriving at Saint Martin (SXM) have been cancelled until the resumption of service at the airport and air traffic control tower. Our aircraft are not authorized to land there “under visual flight rules” as is the case for military aircraft. As soon as evacuations become possible on departure from Saint Martin (SXM), Air France will implement repatriation solutions.
We are currently studying every possibility to increase our capacity on departure from Pointe-à-Pitre.
Moreover, Air France Cargo is working with the French Ministry of Interior to help dispatch equipment and supplies to the region.
The company is keeping a close watch on the situation and notably developments concerning the hurricanes José (French West Indies) and Katia (Gulf of Mexico).