Air France deplores the call for strike action by two cabin crew unions at the height of the summer holiday period.

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Air France deplores the call for strike action by two cabin crew unions (SNPNC-FO and UNSA-PNC) for the period from 27 July to 2 August, when Air France management had proposed a favourable agreement.

On Friday morning, management presented the cabin crew unions with a proposal to clarify and complete the draft cabin crew collective agreement for the period from November 2016 to March 2018. In addition to the improvements contained in the draft agreement, this new proposal contains several advances, which respond to a large extent to the demands made by both the UNAC, which postponed its strike notice several days ago, the UNSA PNC and the SNPNC/FO.

Talks between management and cabin crew unions continued until late into the night on Thursday.

It is too soon to know the precise impact of this strike action on the flight schedule. Based on the application of the Diard law, Air France will have accurate information to enable it to inform customers 24 hours before their departure.

The company is mobilized to ensure the majority of its long-haul schedule during this period. There may be more disruption on the short and medium-haul networks. Air France flights operated by another airline, including HOP!, KLM and Delta, as well as Transavia flights, are not affected by this strike action.

“Air France management has gone as far as it could go with the social dialogue, in a spirit of compromise and responsibility with regard to the future of the company and all its staff. The call for strike action is irresponsible in this context and comes at the worst possible time for our customers” said Frédéric Gagey, Air France CEO.

How to stay informed about your trip

In case of a cancellation or delay, Air France offers the AF Connect service to directly inform customers on their mobile phone, smartphone or by email using their personal contact details provided to the airline.

In order to be personally notified by AF Connect, Air France invites customers to update their personal contact details (mobile phone and /or email address) in their reservation file on the airline’s website. The free AF Connect service is available in 13 languages for all passengers worldwide.

Customers are recommended to check their flight status, available in real time on the website airfrance.com, before going to the airport.

How to postpone your trip

Air France offers its customers the possibility to postpone their flight at no extra cost:

  • at www.airfrance.com in the “Your reservations” section
  • by calling +331 57 02 10 58 (from 6:30 to 22:00)
  • on Twitter with the hashtag #AirFrance
  • on the Air France Facebook page https://www.facebook.com/airfrance

Air France is offering its customers who are booked on a flight between 27 July and 2 August 2016 the possibility of changing their trip whether their flight is cancelled or not. They can bring their trip forward between 23 and 26 July 2016 or postpone it between 3 and 12 August 2016 at no extra cost. It is also possible to cancel their trip and receive a non-refundable voucher valid for one year on Air France, KLM and Hop!.

All these commercial measures are available for consultation on the website airfrance.com.

Friday 22 July 2016

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