Air Belgium is looking for an Airport Duty Supervisor (M/F/X) – (All stations)


Air Belgium is a new aviation initiative. Our ambitions are to offer quality and attractively priced intercontinental flights to selected markets. Our newly set-up company Head Office is located in an important business park in Mont-Saint-Guibert, Belgium. We are looking for an Airport Duty Supervisor (M/F/X) (All stations). 

Purpose of the position

  • Plan in advance and proactively manage all passenger services operations and Airside Services in line with respective Air Belgium Standard Ground Handling Agreements and Service Level Agreements.
  • Identify the airside operations strengths and weakness in order to identify areas of improvement and for the purpose of promoting the Safety Management System at the station. He/she shall be in a position to foresee opportunities and threats and propose action plans.
  • Ensure that the published flight schedule is operated in the most professional, efficient and cost-effective manner whilst ensuring compliance to all relevant safety, security, quality and environmental policies.

Main activities and responsibilities


  • Oversees, manages and instructs all GHA and other third-party personnel.
  • Ensures that the Ground Handler staffing levels are sufficient and maintained across all departments for optimum service delivery.
  • Ensures passenger and aircraft handling practices conform to safety and security requirements as a foremost priority.
  • Fosters excellent teamwork among the department
  • Makes decisions, recommendations and takes actions pertaining to operations and uses unbiased rational approach to generate solutions.
  • Liaises with GHA personnel and other airport agencies on operational issues.
  • Handles all Air Belgium flights within the shift and ensures that proper hand over is performed to the following Duty Supervisor (if applicable)
  • Acts as a liaison between airport service providers and users and monitors the day to day operations.
  • Provides input and recommendations to management to improve the effectiveness of the daily operations
  • Motivate, engage and develop an organisational culture that reflects the company’s values
  • Resolves customer problems and complaints effectively across all departments including customer relations and providing resolutions for complaint handling
  • Coordinate all baggage aspects: Check-in, tracking, lost and damaged luggage
  • Ensure all passenger related systems such as Departure Control System are up to date and serviceable
  • Ensuring compliance with local and international regulatory requirements for Dangerous Goods
  • Establish and actively engage the Safety Management System in the Ground Operations field
  • Coordinate ULDs activity and ensure all flights are covered with sufficient ULDs
  • Coordinate with the different departments for all charters to include: all phases of aircraft and ground handling, catering, inflight product and fuel


  • Ensures that all services delivered by suppliers (including airport) are compliant with SLA’s and legal requirements and immediately reports any deviance to the Head of Department
  • Ensures regular reporting of Airport field activities, identified potential risks and incidents to potholders and the AB Management team
  • Reports immediately any damage to the aircraft to the respective Department Head


  • Ensures On Time Performance of Air Belgium operations
  • Promote safety awareness and develop a safety culture with 3rd party agencies. Establish and actively engage the Safety Management System in the Ground Operations field.
  • Reports safety related issue/incident to the Health and Safety Responsible and appropriate team members
  • Identifies and mitigates safety and security risks for passengers and staff

Profil Requirements


  • Excellent communication skills, ability to work cross functionally
  • Customer orientation
  • Problem solving oriented
  • Comply with Company policies, values and ethics.
  • Comply with local & national legislations
  • Understand the business context in which the company operates that informs planning and decision making

Requirements and qualifications

  • At least 5 years’ experience in the aviation industry in operational function/ or AIRPORT function
  • Strong leadership, negotiation and influencing skills
  • Ability to make decisions on the spot and under extreme work pressure
  • Computer literate
  • Fluent in French and English (written and spoken). Dutch is an asset
  • Ready to work on shifts, weekends and bank holidays
  • Must be willing to travel among the stations
  • Ready to work outside usual work hours when necessary

Send your application to

Air Belgium is looking for experienced senior cabin crew members and (un-) experienced cabin crew members

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