British CAA: “Ryanair must provide alternative flights with other airlines”

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British Civil Aviation Authority CEO Andrew Haines commented on the delays and cancellations affecting Ryanair passengers.

Passengers affected by the disruption caused by Ryanair’s cancelled flights are protected under EU law.

The welfare of passengers must be the priority for any airline experiencing disruption and we fully expect all EU airlines to meet their obligations regarding passenger rights.

Ryanair is well aware of these passenger rights and we have written to the airline to clarify their legal obligations and seek assurances on how and when they will provide alternative flights with other airlines.

Where we see evidence an airline is systematically denying passengers their rights, we will not hesitate to take the necessary enforcement action.

In the last six years we have successfully taken action against a number of airlines, including Ryanair, for a range of issues, including non-payment of compensation and providing limited information to passengers during disruption.

In all these cases we have secured legal undertakings to ensure airlines change their policies and customers get the assistance they are entitled to

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